ePay - Investigating Issue with Mobilepay – Incident details

All systems operational

Investigating Issue with Mobilepay

Resolved
Major outage
Started 6 months agoLasted about 1 hour

Affected

MobilePay

Major outage from 10:10 AM to 10:34 AM, Degraded performance from 10:34 AM to 10:49 AM, Operational from 10:49 AM to 12:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    MobilePay has implemented a fix and is currently monitoring the results.

  • Identified
    UTC
    Identified

    MobilePay has identified the issue, and a fix is currently being implemented.

  • Investigating
    UTC
    Investigating

    We are aware of a potential issue with Mobilepay, which is impacting some of our services. We are monitoring the situation and coordinating with their team to resolve it. Updates will follow as soon as we have more information.